Refund Policy

We guarantee you order will be done with max accuracy and precision during required time frame according to all invoice statements and conditions. We aim to deliver the highest quality products and the best possible service. However, in case of a problem with a placed order, please contact us within 14 days of your purchase and we’ll do whatever we can to rectify the problem.

REFUNDS: ABORTED PROJECT

We require  100% down payment to start working on your order.

When we had started working on your order and some materials have been used to specification, these materials cannot be reused for other projects. So, if a project is aborted and materials have been purchased or prepared, we reserve the right to retain the received payment in full or partly to cover the material cost.

If a project is aborted by a customer prior to purchase or preparation of materials, we will issue a full refund.

If we can’t complete your project for a good reason, we will issue a full refund with our apologies for the inconvenience.

REFUNDS: FAULTY OR INCORRECT ITEMS

If we have made an error and manufactured faulty or incorrect items, we will issue replacement items or a full refund.

1. Contact us as soon as possible by telephone, fax or e-mail to inform us of the error. Full Refund will only be offered if we are informed of the error within 14 days of the item purchase.
2. Return the item to us or arrange with us to collect the item from your location or specify another suitable problem solution.
3. When we inspect the item and confirm that the item is faulty or incorrect, we will issue a full refund, including the cost of returning (shipping or delivery) the item to us.

No refund will be issued if the items in any way have been tampered with or exposed to excessive pressure or heat. Items must be returned to us in the exact state and condition in which they were delivered or shipped.

CUSTOM ORDER WITH AN INVOICE

In case when we issue an invoice for a custom order before item purchase, usually we include a proof drawing in the invoice. We ask a customer to check all the invoice information carefully and check the design for any misspells and mistakes. When a customer approves the invoice, he/she is responsible for making sure the design is correct, there is no mistakes or misspells.

No refund will be issued if the delivered or installed item is manufactured to specification and without fault since artwork, materials and quantities are approved by a customer prior to manufacture.

EXCHANGES

If we have made an error and produced, delivered or installed faulty or incorrect item, we will exchange or replace the item at no additional cost to a customer.

1. Contact us as soon as possible by telephone, fax or e-mail to inform us of the error. Exchange will only be offered if we are informed of the error within 14 days of the invoice issue date.
2. Return the item to us or arrange with us to collect the items from your location or specify another suitable problem solution.
3. When we inspect the item and confirm that the item is faulty or incorrect, the item will be exchanged on a like-for-like basis. No modifications may be made to the design or specification.

If items are exchanged, no financial refund will be made.

If subsequent replacement item is deemed faulty of incorrect, a full refund will be offered.

No exchange will be offered if delivered or installed item is manufactured to specification, without fault since artwork, materials and quantities are approved by a customer prior to manufacture.

No exchange will be offered if the item in any way has been tampered with or exposed to excessive pressure or heat. The item must remain in the exact state and condition in which it was delivered or shipped.